Allan's Paradise the comfort stays Assagao, Goa

Refund policy

Last updated: November 2025

At Allan’s Paradise – The Comfort Stay, we value your time and understand that travel plans may change unexpectedly. This Refund & Cancellation Policy outlines the rules and procedures for cancelling a booking or requesting a refund.

1. General Policy

  • By confirming a booking with us (via website, WhatsApp, or phone), you agree to comply with the following cancellation and refund terms.
  • These terms apply to all reservations made directly through our website (https://allanparadisecomfortstays.com) or via third-party payment links provided by our team.

2. Cancellation Policy

Cancellations made at least 48 hours before check-in: Eligible for 100% refund of the booking amount.

  • Cancellations made within 48 hours of check-in: Will incur one night’s charge as cancellation fee; the remaining amount will be refunded.
  • No-shows (guest does not arrive on check-in date): The full booking amount will be non-refundable.
  • Early check-out: No refund will be issued for unused nights once the guest has checked in.

3. Refund Procedure

  • Refunds, if applicable, will be initiated within 7–10 working days after the cancellation request is confirmed.
  • Refunds are processed through the same payment method used during booking (Razorpay, UPI, Credit/Debit Card, etc.).
  • Bank or gateway processing times may affect when funds appear in your account.

4. Modification of Bookings

  • Changes to booking dates are subject to room availability and rate differences.
  • Guests may reschedule their stay once without penalty if the request is made at least 48 hours before the original check-in date.

5. Non-Refundable Bookings

  • Promotional, discounted, or last-minute bookings may be marked as non-refundable.
  • Such bookings will not be eligible for date changes or refunds.
  • Any exceptions to this will be at the management’s discretion.

6. Refund Exceptions

Refunds will not be applicable for cancellations arising from:

  • Force majeure events (natural disasters, pandemics, government restrictions, etc.)
  • Guest violations of property rules or terms of stay.
  • Failure to provide valid ID at check-in.

In such cases, management may offer a reschedule or credit voucher depending on circumstances.

7. Force Majeure

If a booking is cancelled by us due to unforeseen circumstances (such as government regulations, safety issues, or natural events), we will offer:

  • Full refund or
  • Complimentary rebooking for a future date (subject to availability)

8. Contact for Cancellation & Refunds

To cancel or modify a booking, please contact us through one of the following:
📞 Call / WhatsApp: +91 88568 84371
📧 Email: allansparadisethecomfortstays@gmail.com
📍 Address: Behind Artjuna Café, Badem Assagao, North Goa

Please provide your booking reference number, name, and check-in date when requesting a cancellation or refund.

9. Policy Updates

Allan’s Paradise – The Comfort Stay reserves the right to modify this Refund & Cancellation Policy at any time.
Any changes will be updated on this page, and continued use of our services will signify acceptance of the updated terms.