Last updated: November 2025
At Allan’s Paradise – The Comfort Stay, accessible from https://allanparadisecomfortstays.com, your privacy is extremely important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or communicate with us.
1. Information We Collect
We collect the following types of information from our guests and website visitors:
- Personal Details: Name, phone number, email address, and address provided during booking or inquiries.
- Booking Information: Check-in/check-out dates, number of guests, room preferences, and payment status.
- Payment Data: Collected securely through our payment partner Razorpay (we do not store card or banking details).
Website Usage Data: Browser type, device information, IP address, and pages visited (via cookies and analytics tools).
2. How We Use Your Information
We use your data to:
- Process and confirm reservations.
- Communicate booking updates, offers, or customer support.
- Improve our website experience and hotel services.
- Comply with legal or regulatory obligations.
Send promotional emails or WhatsApp messages (only with your consent).
3. Payment Information
All payments are processed securely via Razorpay Payment Gateway.
Razorpay may collect necessary details such as card number, expiry date, and UPI ID for transaction processing.
We do not store or access any of your sensitive payment data on our servers.
4. Cookies & Analytics
Our website may use cookies to enhance user experience and track website performance.
You can choose to disable cookies in your browser settings; however, some parts of the site may not function properly.
We may also use Google Analytics (through Google Site Kit) to understand website traffic — no personally identifiable information is shared.
5. Data Protection
- We take reasonable measures to secure your information from unauthorized access or disclosure.
- Only authorized staff and service providers have limited access to your data for processing reservations.
- All data transmissions are protected via SSL encryption (HTTPS).
6. Information Sharing
We do not sell, rent, or trade your personal data.
We may share limited information only when:
- Required by law or government authorities.
- Needed to process payments (via Razorpay).
- Needed for email or SMS communication services related to your booking.
7. Your Rights
You have the right to:
- Request a copy of your personal information we hold.
- Ask for corrections or deletion of your data.
- Withdraw consent for promotional communication at any time.
To exercise these rights, contact us via the details below.
8. External Links
Our website may contain links to third-party websites (Instagram, Google Maps, Razorpay, etc.).
We are not responsible for the privacy practices or content of those sites.
9. Updates to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with the updated “Last Updated” date.